Job Qualifications & Duties
Those who will work in the position of British Library Retail Assistant gain an important role in the Retail team. Where necessary, you will provide visitors with the best possible customer service, either in person or over the phone. You will also fulfill responsibilities related to day-to-day functioning. You will give honest and truthful answers to any customer’s question.
Persons working in the position of Retail Assistant also undertake the task of visual sales of the basic product range. The task of arranging the products to be displayed for separate exhibition shops is also yours. It is also your responsibility to replenish stock, count the items in stock, and carry out general maintenance of the store. Persons who will work in the position of Retail Assistant are in the Commercial Services team. You work in contact with the Procurement and Release teams. You will also gain knowledge on reaching sales targets and gaining product knowledge.
Individuals seeking employment in this position are expected to have previously worked in customer service anywhere in order to provide excellent customer service. You should be able to use EPOS systems and be knowledgeable enough to follow audit procedures. The British Library Retail Assistant position usually requires full-time employment. You can also work on weekends.
Benefits of Working as a Retail Assistant at the British Library
- You will receive a salary above the market average for this position. Apart from the salary, you can also benefit from various benefits.
- The British Library’s retirement plan is one of the biggest benefits it provides to employees. The retirement plan, called the Alpha Pension Plan, includes a program in which the library contributes a minimum of 20.6%. Depending on the degree of the employee, this rate may increase.
- In addition to the annual entrance and public holidays, you have the right to take a 25-day holiday. You are also allowed to apply a flexible working time schedule on weekdays.